The latest posts : Communication
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FIRST AID FOR NEGATIVE REVIEWS
intelligence, operations
Help! A negative review of your store! Sooner or later you will have to deal with it. Do not shoot in the defense. There are better ways to deal with it and still satisfy a customer.
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Why outsource communication?
intelligence
"We believe the client, fan or customer is the center of the universe. That means if we work for your brand, you are the center of our relationship."
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Richard Derks voor Emerce
intelligence, operations
Maandelijkse column van Richard Derks voor Emerce (online business, media & marketing)
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Self destruct in 10, 9, 8…
intelligence
While Facebook is losing its younger generation of users, Instagram, Vine and Snapchat are only getting bigger. Who's winning and why?